Study plan design
Slide deck presentation
Duration: 4 weeks.
Pain point analysis & evaluation
I worked with Progress UX Research to conduct a benchmark usability study of TxTag.org, a major toll collection website under the Texas Department of Transportation. I planned, facilitated and reported on the usability testing component of the project, and my research partner conducted the heuristic and competitive analysis component. We combined our findings into a presentation for the client.
Benchmark usability study