Card sorting
(service attributes)
(Under NDA.)
Concept testing
(webpage & web-based application
experience designs)
PROCESS
FOCUSES
I plan, facilitate and report on user studies for Student Loan Hero, an online marketplace and resource center for people with student loan debts.
Presentation & debrief
Main tools: Respondent.io, Ethnio.io, Zoom.us, Excel, OptimalSort
Contract: 6 user studies over 7 months (sub-contractor for Progress LLC)
Memoing, rapid analysis & evaluation
Avg. duration: 2 weeks
Participant recruitment
Usability testing &
user evaluations
Written report
Study plan design
Mixed method user evaluations & user research
Remote facilitation
METHODS
User interviewing