Tufts University - B.A. Political Science
Observed remote user interviews and usability evaluations on cloud operators and took notes as part of a structured menteeship with an accomplished UX Researcher. Discussed research design with the researcher and provided feedback on data analysis.
Analysis & Synthesis: Transcription, usability incident tracking, memoing and affinity diagramming.
Plan and moderate UX studies for beta version of product. Analyze data to make design recommendations and ideate interface design concepts with Lead UX Designer and CEO. Monitor user behavior using Google Analytics in order to identify UX pain points.
Progress LLC - Freelance UX Researcher
November 2016 - present
OpenStack User Studies - UX Research Apprenticeship
July 2016 - September 2016
Evaluate product suite through user testing; conduct user research through structured interviews; incorporate findings into user experience design, product strategy and marketing strategy.
Process: User and usability study design, research participant recruitment, study execution, qualitative data analysis and UX reporting.
musx - UX Research Intern
July 2017 - present
Zoom Information - UX Researcher
April 2018 - present
Plan and moderate UX studies for clients in collaboration with the Research Director. Analyze data and report findings and recommendations via written briefs and client-facing presentations. Clients include Polycom, Texas Dept. of Transportation, and Student Loan Hero.
Participated in extended workshop series on moderation techniques for user evaluations facilitated by Progress LLC in Austin. Topics included study plans, task writing and reflective listening.
Core UX research methodologies: Usability testing, concept testing, user interviewing, card sorting and contextual inquiry (ethnography).
Learned core heuristic principles of digital usability, best practices for web and mobile interaction design, iterative UX design strategies and user evaluation techniques (UXC#1011941).