- GPA: 3.41/4.00
- Concentration in political theory and political anthropology.
- Postgraduate coursework in anthropological theory (Fall 2015).
- Summer internships on Capitol Hill (Office of Rep. Bill Keating) and with a non-governmental agency in the Boston area (International Institute for Justice and Development).
Tufts University - B.A. Political Science
August 2015
Observed remote user interviews and usability evaluations on cloud operators and took notes as part of a structured menteeship with an accomplished UX Researcher. Discussed research design with the researcher and provided feedback on data analysis.
Analysis & Synthesis: Transcription, usability incident tracking, memoing and affinity diagramming.
Plan and moderate UX studies for beta version of product. Analyze data to make design recommendations and ideate interface design concepts with Lead UX Designer and CEO. Monitor user behavior using Google Analytics in order to identify UX pain points.
Primary skillset
Sketch
Omnigraffle
Illustrator
Progress LLC - Freelance UX Researcher
November 2016 - present
OpenStack User Studies - UX Research Apprenticeship
July 2016 - September 2016
Experience
Main Tools
Evaluate product suite through user testing; conduct user research through structured interviews; incorporate findings into user experience design, product strategy and marketing strategy.
Nielsen Norman Group UX Certification Program
February 2016
Google AnalyticsZoom.us
Excel
Process: User and usability study design, research participant recruitment, study execution, qualitative data analysis and UX reporting.
musx - UX Research Intern
July 2017 - present
Training
Zoom Information - UX Researcher
April 2018 - present
The Heart of UX: Moderation Skills Series
September 2016
Plan and moderate UX studies for clients in collaboration with the Research Director. Analyze data and report findings and recommendations via written briefs and client-facing presentations. Clients include Polycom, Texas Dept. of Transportation, and Student Loan Hero.
Jay Messenger
SurveyMonkey
Respondent.io
OptimalSort
Education
Participated in extended workshop series on moderation techniques for user evaluations facilitated by Progress LLC in Austin. Topics included study plans, task writing and reflective listening.
Core UX research methodologies: Usability testing, concept testing, user interviewing, card sorting and contextual inquiry (ethnography).
Learned core heuristic principles of digital usability, best practices for web and mobile interaction design, iterative UX design strategies and user evaluation techniques (UXC#1011941).