Transcription

Case Studies

Browse below to get an idea for how I think.

​​​​I'm a user experience (UX) professional based in beautiful Boston, MA, specializing in generative and evaluative design research.  I love thinking critically about experience design, whether I'm drawing up a study plan, sifting through data, ideating design solutions or reporting my findings.

Focus

Groups

Study planning

- Jay Messenger

User study

facilitation

Hi there!

Methods

Pain point

analysis

(benchmark usability study)

Usability testing

Participant

recruitment

Affinity

diagramming

User interviewing

(Lab-based,
contextual &
remote)

​(iterative usability testing & evaluation)

​​​​​​(mixed method user evaluations & user research)

Ethnography

Heuristic

evaluation

Competitive

Analysis

Process

Presentation

design

(beta testing & development)

Card sorting

Report writing

Memoing

Concept testing