Transcription

Case Studies

​​​​​​(mixed method user evaluations & user research)

User study

facilitation

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Methods

Pain point

analysis

(benchmark usability study)

Concept testing

Affinity

diagramming

Process

Presentation

design

Study planning

Card sorting

Usability testing

Participant

recruitment

User interviewing

Memoing

(Lab-based,
contextual &
remote)

(beta testing & development)

Ethnography

Heuristic

evaluation

Report writing

Competitive

Analysis

​(iterative usability testing & evaluation)

Focus

Groups

- Jay Messenger

Browse below to get an idea for how I think.

​​​​I'm a user experience (UX) professional based in beautiful Boston, MA, specializing in generative and evaluative design research.  I love thinking critically about experience design, whether I'm drawing up a study plan, sifting through data, ideating design solutions or reporting my findings.